Keeping customers happy is a tricky business! One of the ways to guarantee a grumpy client is to let any kind of communication with your company become difficult or unpleasant. Customer service employees who work in contact centers may need to brush up on their written communication skills in order to keep things positive and […]
In recent years there has been a shortage of highly qualified engineers available to fill positions in expanding companies, and an even bigger lack in qualified consultants in the industry. This has prompted a rise in courses on offer from Universities to applicants who have successfully worked their way through college and want to […]
Leaders, consultants, human resources departments, business books and professional journals all place great emphasis on the importance of mission, vision, values and corporate culture in organisations.
Talk is cheap. Mission, vision, values: the words roll off the tongue so easily. Walking the talk however, is a very different proposition, as anyone who has tried to […]
Teleseminars are a great way for business coaches, consultants, company directors and many other professionals to engage a group of people very effectively with minimum cost. So, why aren’t more people conducting them? Part of the problem may be that many people believe that they are difficult to organize and costly to host, but this […]
